Frequently Asked Questions
Everything you need to know about your NVLTY order.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached.
How do I find my correct size?
Each product page includes a detailed size guide. Our items generally follow a slim-fit silhouette; if you prefer a looser fit, we recommend sizing up.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Clearpay.
Will I have to pay international customs duties?
Customers outside of the UK may be subject to import duties and taxes. These charges are the responsibility of the customer and are determined by your local customs office.
How should I care for my NVLTY garments?
To maintain the quality of our fabrics, we recommend washing items inside out on a cold cycle and hanging them to air dry. Avoid tumble drying or high-heat ironing.